飯店服務(wù)英語（配光盤）（全國職業(yè)教育旅游服務(wù)與管理專業(yè)系列規(guī)劃教材）
- 所屬分類：
- 作者：
楊昆 主編
- 出版社：
清華大學(xué)出版社
- ISBN：9787302226000
- 出版日期：2010-7-1
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原價：
￥25.00元
現(xiàn)價：￥17.30元
-
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圖書簡介
本書突出旅游飯店服務(wù)行業(yè)特點(diǎn),注重應(yīng)用型人才培養(yǎng)，結(jié)合國際旅游飯店行業(yè)發(fā)展的新形勢和新特點(diǎn)，依照旅游飯店崗位服務(wù)場景、工作流程和職業(yè)技能要點(diǎn)，主要介紹旅游飯店各相關(guān)部門服務(wù)與管理等基本知識，并通過旅游飯店企業(yè)真實(shí)工作情境指導(dǎo)學(xué)生實(shí)訓(xùn)，以達(dá)到學(xué)以致用、強(qiáng)化技能培養(yǎng)的目的。
本書融入了飯店英語最新的實(shí)踐教學(xué)理念，突出“以任務(wù)為導(dǎo)向，以學(xué)生為核心”的教育模式；教師的作用不再體現(xiàn)為系統(tǒng)傳授知識，而是“啟發(fā)”和“指導(dǎo)”學(xué)生自主學(xué)習(xí)，創(chuàng)造性地學(xué)習(xí)，從而能夠充分提高學(xué)生的綜合素質(zhì)和業(yè)務(wù)水平，盡快適應(yīng)職業(yè)崗位，提高服務(wù)技能。本書附有聽力訓(xùn)練和練習(xí)答案的配套光盤。
本書既可作為職業(yè)院校旅游和飯店管理專業(yè)的教材，也可作為旅游飯店企業(yè)在職從業(yè)者及管理人員的崗位培訓(xùn)教材。
目錄
Unit One Hotel Basics
Situational Conversations
Conversation 1 The Sense of Service
Conversation 2 Choosing Your Hotel
Summary of the Useful Expressions
Classroom Activities
Reading
“Green” Hotels and “Green” Hotels Association
Exercises
Unit Two Room Reservation
Situational Conversations
Conversation 1 Making a Reservation
Conversation 2 Desired Room Being Fully Booked
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Reservationists
Exercises
Unit Three Bell Service
Situational Conversations
Conversation 1 Showing the Guests to Their Rooms
Conversation 2 Depositing Some Valuable Items
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Doormen and Bellboys
Exercises
Unit Four Reception
Situational Conversations
Conversation 1 Checking in Guest with a Reservation
Conversation 2 Helping a Walk?in Guest
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Receptionists and Reservation Clerks
Exercises
Unit Five Switchboard
Situational Conversations
Conversation 1 Receiving a Phone Call
Conversation 2 Explaining the Way to Make Phone Calls
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Switchboard Operators
Exercises
Unit Six Information Service
Situational Conversations
Conversation 1 Asking the Way
Conversation 2 City Tour
Conversation 3 Leaving a Message
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Hotel Desk Clerks
Exercises
Unit Seven Foreign Exchange and Cashier?s
Situational Conversations
Conversation 1 Exchanging Money
Conversation 2 Changing Coins
Conversation 3 Checking Out
Summary of the Useful Expressions
Classroom Activities
Reading
What Does a Cashier Pay Attention to?
Exercises
Unit Eight Housekeeping (Ⅰ)
Situational Conversations
Conversation 1 Cleaning the Room
Conversation 2 Turn?down Service
Summary of the Useful Expressions
Classroom Activities
Reading
Housekeeping Department
Exercises
Unit Nine Housekeeping (Ⅱ)
Situational Conversations
Conversation 1 Laundry
Conversation 2 Room Service
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Room Attendants
Exercises
Unit Ten Maintenance and Safety
Situational Conversations
Conversation 1 My Key Card Doesn?t Work
Conversation 2 I Can?t Stay Here Any Longer
Summary of the Useful Expressions
Classroom Activities
Reading
Hotel Safety Regulations Abroad
Exercises
Unit Eleven Restaurant Service
Situational Conversations
Conversation 1 Receiving Guests
Conversation 2 Taking Orders and Giving Advice
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Waiters and Waitress
Exercises
Unit Twelve Bar Service
Situational Conversations
Conversation 1 On Duty
Conversation 2 Serving the Guest
Summary of the Useful Expressions
Classroom Activities
Reading
What Does It Take to Become a Good Bartender?
Exercises
Unit Thirteen Business Service
Situational Conversations
Conversation 1 Booking Air Tickets
Conversation 2 Copying and Typing
Summary of the Useful Expressions
Classroom Activities
Reading
Welcome to Business Services
Exercises
Unit Fourteen Shopping Arcade
Situational Conversations
Conversation 1 Choosing a Pearl Necklace
Conversation 2 At the Arts and Crafts Counter
Summary of the Useful Expressions
Classroom Activities
Reading
Main Duties of Shop Assistants
Exercises
Unit Fifteen Recreation and Fitness
Situational Conversations
Conversation 1 In the Night Club
Conversation 2 In the Fitness Center
Summary of the Useful Expressions
Classroom Activities
Reading
Job of the Fitness Worker
Exercises
Unit Sixteen Meeting Service
Situational Conversations
Conversation 1 Arranging a Conference
Conversation 2 Booking Facilities and Personnel 1
Summary of the Useful Expressions
Classroom Activities
Reading
How to Choose the Right Conference Call Service 5
Exercises
Appendix Terminology of Hotel Service
Reference
