酒店英語(yǔ)（全國(guó)高職高專(zhuān)專(zhuān)業(yè)英語(yǔ)規(guī)劃教材）
- 所屬分類(lèi)：
- 作者：
張麗君 主編，董全悅，閆曉磊，劉志波 副主編
- 出版社：
清華大學(xué)出版社
- ISBN：9787302219996
- 出版日期：2010-4-1
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原價(jià)：
￥38.00元
現(xiàn)價(jià)：￥26.30元
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圖書(shū)簡(jiǎn)介
本書(shū)基于酒店的各種工作情境進(jìn)行構(gòu)思、設(shè)計(jì)和編寫(xiě)，尤其是從提高酒店從業(yè)人員的英語(yǔ)交際能力出發(fā)，同時(shí)兼顧酒店理論知識(shí)的提升。全書(shū)共分為6章，chapter I為酒店概述，Chapter II～Chapter VI，各章依據(jù)工作情景設(shè)置相應(yīng)的幾個(gè)學(xué)習(xí)模塊，每一模塊就是一課，每一課涵蓋九大特色欄目。
本書(shū)為酒店從業(yè)人員量身定做、突出酒店工作對(duì)職業(yè)英語(yǔ)技能的要求，將職業(yè)訓(xùn)練貫穿于英語(yǔ)學(xué)習(xí)中，使他們能夠全面提升酒店工作能力。本書(shū)在內(nèi)容上涉獵廣泛、專(zhuān)業(yè)性和實(shí)用性強(qiáng)。
本書(shū)可作為高等職業(yè)院校、高等專(zhuān)科院校、成人高等院校、本科院校高職教育酒店管理專(zhuān)業(yè)、旅游管理專(zhuān)業(yè)學(xué)生的學(xué)習(xí)用書(shū)，也可作為酒店、餐館業(yè)員工的培訓(xùn)用書(shū)。
目錄
Chapter I An Overview of Hospitality Industry
Preamble
Lead-in Activity
Practical Practice
Activities
Chapter II Front Office and Its Sections
Lesson One An Introduction to the Front Office
Lesson Two Room Reservations
Lesson Three Bell Service
Lesson Four Concierge Service
Lesson Five Check in
Lesson Six Telephone Service
Lesson Seven Business Center
Lesson Eight Cashier's Service
Chapter III The Housekeeping Department and Its Sections
Lesson One An Introduction to the Housekeeping Department
Lesson Two Regular Services
Lesson Three Laundry Service
Lesson Four Personalized Housekeeping Service
Lesson Five Dealing with Emergencies
Chapter IV Food and Beverage Department
Lesson One About the Food & Beverage
Lesson Two Taking Restaurant Reservations
Lesson Three Hosting
Lesson Four Taking Orders
Lesson Five Serving Dishes
Lesson Six Bar Service
Lesson Seven Room Service
Lesson Eight Paying the Bill
Chapter V Health and the Recreation Club
Lesson One About the Health & the Recreation Club
Lesson Two Beauty Salon
Lesson Three Gym
Lesson Four Sauna Bath and Spa
Lesson Five Swimming Golf and Karaoke
Chapter VI Other Services in the Hotel
Lesson One Dealing With Complaints
Lesson Two Shopping
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